Shipping policy
Shipping Policy
Thank you for visiting our store. Please review our shipping policy below.
Processing Time
All orders are processed within 1–7 business days after payment is confirmed.
Please note that orders are not processed or shipped on weekends or holidays.
During high-demand periods (such as product launches or holidays), processing times may be extended.
Shipping Methods & Delivery Time
We ship worldwide.
Estimated delivery times:
- Asia: 5–10 business days
- USA / Canada / Australia: 7–14 business days
- Europe: 7–14 business days
- Other regions: 10–20 business days
Delivery times may vary depending on the destination and customs processing.
Shipping Fees
Shipping fees are calculated at checkout based on your location and selected shipping method.
International Shipping & Customs
International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Incorrect Address
Please ensure that your shipping address is correct.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
We are not liable for lost or damaged packages after shipment.
If you experience any issues, please contact the shipping carrier directly.
Contact
If you have any questions regarding shipping, please contact us at:
info@marondebijou.com
Business Hours: 11:00 AM – 5:30 PM (Japan Standard Time, excluding weekends and public holidays)